Delivering whats perfect for you.
Our Bespoke Programmes give you flexibility over the topics, length, and focus of the training to be perfectly suited for your needs.

How do our Bespoke Programmes work?
In order to provide your company with the most effective training we are more than happy to design a bespoke programme package for you made up of individual bite-sized courses. You can choose the programme length and the topics within the programme from our list below.
Typically, our bite-sized courses are 1/2 – 1 day courses, as such you may select as many or as little as you wish in order to create your bespoke programme package.
Bite-sized Courses:
Below are some of our most popular bite-sized courses:
Industry-Specific Customer Service Courses:
- Customer Service for Retail
- Customer Service for Healthcare
- Customer Service via Phone, Email, and Live Chat
General Course Topics:
- Complaint Handling
- Disability Awareness
- Personal Effectiveness
- Managing Remote Teams
- Inclusiveness
- Sales and Upselling
- Leadership Development
- Women in Leadership
- New Manager Development
Can I suggest a Bite-sized Course?
Of course, if you have a specific topic in mind, please reach out below if its within our expertise we will be happy to provide you with training for that topic.
See what our clients have to say:

Dublin Bus

VHI Swift care clinics
Our Bespoke Programme Process
In order to create a bespoke programme for you we like to understand your exact needs. You can follow the process to below to create a Bespoke Programme.
Look at our topics and see what fits your needs best
Send us a message with your needs and topics
Discovery Call to better understand your needs
We design a Bespoke Programme made up of your desired topics
We help you improve your Customer Service with practical and enjoyable courses.
Real, Practical Learning
Theory only goes so far. We employ real-world examples and exercises to ensure that the techniques we teach are used in practise, as to make sure they are ready to be used in daily activities.
Tailored to your Needs
We offer the right course for your team, recognising that every business is unique. Choose from leadership and culture guidance, front-line customer service training, or phone skills training to suit your scenarios
Research-backed
We make sure all of our theories and techniques are backed up by research and are continually learning from the best on how to improve – so you can too!
Fun & Engaging Workshops
To make sure all your team is engaged and take value from our courses – we make sure that every course is fun & engaging.