Customer Service Course for Individuals

Do you want to improve your or one of your Employees Customer Service?

We have worked with over 1000's of individuals delivering effective Customer Service Courses to greatly impact their quality of customer service with immediate effect.

Due to increasing demand, we are now delivering open online courses, allowing individuals to benefit from our Customer Service Courses.

We’re proud to work with nationally loved brands.

Who is this course for?

  • Front line staff, if you meet or talk to customers/patients/clients everyday
  • Managers leading these teams
  • New recruits
  • Experienced front-line staff needing a refresher

Where is the course held?

The Customer Service Course for Individuals is an online/remote course.

How do I sign up?

Click here to sign up for the course of your choosing.

When is the course?

Our upcoming courses are as follows:

  • May 2nd, 2024 ​
  • September 20th, 2024
  • November 29th, 2024

How much is the course?

The price of the course is €350. This includes: 

  • Pre-course Harrison psychometric testing
  • 6-hour online course and activities
  • Post-course review & reflection session

Our Customer Service Course, in a nutshell:

This is an online Customer Service Training course for individuals looking to improve their Customer Service Skills. Every few months, we hold an online version of our Customer Service Training course (normally given to companies) in order to allow for individuals to benefit from our progammes.

We help you improve your Customer Service with practical and enjoyable courses.

Real, Practical Learning

Theory only goes so far. We employ real-world examples and exercises to ensure that the techniques we teach are used in practise, as to make sure they are ready to be used in daily activities.

Fun & Engaging Workshops

To make sure everyone is paying full attention and taking value from our courses – we make sure every course is fun & engaging.


We make sure all of our theories and techniques are backed up by research and are continually learning from the best on how to improve – so you can too!

Tailored to your Needs

Through the use of state-of-the-art psychometric testing we understand your strengths and weaknesses and tailor our teachings accordingly.

Improve your Customer Service Skills


Download our Customer Service Training PDF or contact for more details

Who is the course given by?

I’m Maureen and I lead Maureen Sullivan Training. I am a trainer, lecturer, and passionate advocate of brilliant business communication. I earned my BBS degree from Trinity College, a Certificate in Training and Education from NUI Maynooth, and a Diploma in Coaching and Mentoring.

For over two decades, I have been helping organisations & individuals to boost their Leadership Development & Customer Service skills. I have worked with over one thousand individuals in over 400 organisations across a range of industries. I provide learning and development solutions to help individuals, teams and leaders.

25+ years Experience
Proven Results & ROI

How can I attend?

Sign-up for Course

Complete Harrison Questionnaire

Attend Online Course

You are ready for Lift-off

Course Overview:

  • Customised, real-life examples for practical application.
  • Integrate techniques quickly and easily into daily routines for immediate customer impact.
  • Customer Service Essentials: Transform every interaction into a positive customer service experience.
  • Customer Service Essentials for long-lasting results and tools for leaders to create sustainability and consistency of standards.

Learning Outcomes:

  • Consistently creating positive first impressions.
  • Guide and control every conversation.
  • Skillfully handle difficult customer interactions.
  • Convey positive voice tone and word choices.

Want to learn more?

Why not download our Course Guide:

We have created an overall Customer Service Course PDF which you can download to learn more.

See what our clients have to say:

“Maureen’s training programmes really stand out from the rest. We have worked with Maureen over a number of years and always find her professional, very tuned in and committed to getting our learning outcomes just right.”
Fiona Bruce
Head Customer Experience Executive, Dublin Bus
“Engaged Maureen to work with our teams in all our clinics as part of our cultural transformation. Since working together, there has been a noticeable improvement on patient service and a “buy in” across all departments. Highly Recommend!”
Jennifer Gregg
training and Development Manager, VHI Swift care clinics

Fill out the form below to tentatively sign up for one of our courses: