Customer Service Training for Customer Support Specialists
Enhance your Customer Support Specialists customer service skills and sales techniques.
Customer Service Training for Customer Support Specialists
Enhance your Customer Support Specialists customer service skills and sales techniques.
Programme Overview:
Virtual customer service differs from traditional customer service as there are no face-to-face interactions, and thus rely only on digital communication channels. As such, staff need to convey empathy, clarity, and professionalism purely through written or spoken words, making effective communication skills even more critical. Our Customer Service Training for Customer Support Specialists programme is tailored to meet the unique needs of those dealing with customers via Phone, Email, and Live Chat. It is based on our general Customer Service Training programme with a particular focus on virtual communication.
This course is made up of several Bite-Sized topics to help your retail team excel. Within the programme, you customise the programme by selecting the most appropriate Bite-Sized topics to create a programme tailored perfectly to your needs.
Who is this programme for?
This programme has been designed for all companies who use virtual support staff to interact with their customers.
Popular Bite-Sized Topics to Choose From:
- Understanding customer needs
- Effective communication techniques
- Handling difficult customers
- Identifying opportunities
- Techniques for effective upselling
- Increasing average transaction value
- Understanding the different types of disabilities
- Best practices for creating an inclusive environment for your customers
- Communication strategies for interacting with individuals with disabilities
Other Bite-Sized Topics to Choose From:
Learning Outcomes:
Following this course, your team will have learned how to:
- How to consistently create positive first impressions virtually.
- Guide and control virtual conversations.
- Skillfully handle difficult customer interactions.
- Convey positive voice tone and word choices.
Who is the course given by?
I’m Maureen and I lead Maureen Sullivan Training. I am a trainer, lecturer, and passionate advocate of brilliant business communication. I earned my BBS degree from Trinity College, a Certificate in Training and Education from NUI Maynooth, and a Diploma in Coaching and Mentoring.
For over two decades, I have been helping organisations & individuals to boost their Leadership Development & Customer Service skills. I have worked with over one thousand individuals in over 400 organisations across a range of industries. I provide learning and development solutions to help individuals, teams and leaders.
See what our clients have to say:
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See what we have to say:
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Why is Customer Service Training Important?
What is the importance of good customer service? And is...
Improve your Team's Customer Service
today.
Download our Customer Service Training PDF or contact us for more details
Our Process
This is a brief idea of how we learn about your needs in order to develop a course specific to your team, needs, and industry.
Understand your Needs
Design Course for you
Complete Course Activities
You are ready for Lift-off
We help you improve your Customer Service with practical and enjoyable courses.
Real, Practical Learning
Theory only goes so far. We employ real-world examples and exercises to ensure that the techniques we teach are used in practise, as to make sure they are ready to be used in daily activities.
Tailored to your Needs
We offer the right course for your team, recognising that every business is unique. Choose from leadership and culture guidance, front-line customer service training, or phone skills training to suit your scenarios
Research-backed
We make sure all of our theories and techniques are backed up by research and are continually learning from the best on how to improve – so you can too!
Fun & Engaging Workshops
To make sure all your team is engaged and take value from our courses – we make sure that every course is fun & engaging.