Inclusiveness Training
Learn practical techniques to create a more inclusive and equitable environment for your customers and staff.
Inclusiveness Training
Learn practical techniques to create a more inclusive and equitable environment for your customers and staff.
The aim of our Complaint Handling Course:
Our Inclusiveness Course is a bite-sized course, generally given as a 1/2 or full day course as part of our diversity training.
This course is designed to help teams and organisations foster a more inclusive culture for your customers and team.
Who are the courses for?
We specialise in providing programmes for teams or for groups of employees within the same organisation.
Topic overview:
This topic is generally given as a 1/2 or full day course as part of our diversity training.
Within this bite-sized course, we address the following topics:
- Understanding the importance of inclusiveness
- Strategies for promoting inclusivity in the workplace
- Overcoming unconscious bias
Learning Outcomes:
Following this course, your team will have learned how to:
- Recognise, understand and value diversity
- Implement inclusive practices in the workplace
- Identify and challenge unconscious biases
Who is the course given by?
I’m Maureen and I lead Maureen Sullivan Training. I am a trainer, lecturer, and passionate advocate of brilliant business communication. I earned my BBS degree from Trinity College, a Certificate in Training and Education from NUI Maynooth, and a Diploma in Coaching and Mentoring.
For over two decades, I have been helping organisations & individuals to boost their Leadership Development & Customer Service skills. I have worked with over one thousand individuals in over 400 organisations across a range of industries. I provide learning and development solutions to help individuals, teams and leaders.
Course Overview:
- Customised, real-life examples for practical application.
- Integrate techniques quickly and easily into daily routines for immediate customer impact.
- Customer Service Essentials: Transform every interaction into a positive customer service experience.
- Customer Service Essentials for long-lasting results and tools for leaders to create sustainability and consistency of standards.
Learning Outcomes:
- Consistently creating positive first impressions.
- Guide and control every conversation.
- Skillfully handle difficult customer interactions.
- Convey positive voice tone and word choices.
See what our clients have to say:
Dublin Bus
VHI Swift care clinics
See what we have to say:
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Download our Customer Service Training PDF or contact us for more details
Our Process
This is a brief idea of how we learn about your needs in order to develop a course specific to your team, needs, and industry.
Understand your Needs
Design Course for you
Complete Course Activities
You are ready for Lift-off
We help you improve your Customer Service with practical and enjoyable courses.
Real, Practical Learning
Theory only goes so far. We employ real-world examples and exercises to ensure that the techniques we teach are used in practise, as to make sure they are ready to be used in daily activities.
Tailored to your Needs
We offer the right course for your team, recognising that every business is unique. Choose from leadership and culture guidance, front-line customer service training, or phone skills training to suit your scenarios
Research-backed
We make sure all of our theories and techniques are backed up by research and are continually learning from the best on how to improve – so you can too!
Fun & Engaging Workshops
To make sure all your team is engaged and take value from our courses – we make sure that every course is fun & engaging.