Personal Effectiveness
Learn practical techniques to enhance your teams productivity and professionalism to achieve all of your goals.
Personal Effectivness
Learn practical techniques to enhance your teams productivity and professionalism to achieve your goals.
The aim of our Personal Effectiveness Course:
Our Personal Effectiveness Course is a bite-sized course, generally given as a 1/2 or full day course.
This course is designed to help individuals and teams improve their personal productivity and effectiveness in achieving their goals.
Who are the courses for?
We specialise in providing programmes for teams or for groups of employees within the same organisation.
Topic overview:
This topic is generally given as a 1/2 or full day course as part of our Customer Service Training.
Within this bite-sized course we address the following topics:
- Time management and prioritisation
- Goal setting and achievement
- Emotional Intelligence Training
- Enhancing focus and reducing distractions
Learning Outcomes:
Following this course, your team will have learned how to:
- Manage time effectively and set priorities
- Set and achieve personal and professional goals
- Understanding and Increasing Emotional Intelligence
- Enhance focus and minimise distractions
Who is the course given by?
I’m Maureen and I lead Maureen Sullivan Training. I am a trainer, lecturer, and passionate advocate of brilliant business communication. I earned my BBS degree from Trinity College, a Certificate in Training and Education from NUI Maynooth, and a Diploma in Coaching and Mentoring.
For over two decades, I have been helping organisations & individuals to boost their Leadership Development & Customer Service skills. I have worked with over one thousand individuals in over 400 organisations across a range of industries. I provide learning and development solutions to help individuals, teams and leaders.
Course Overview:
- Customised, real-life examples for practical application.
- Integrate techniques quickly and easily into daily routines for immediate customer impact.
- Customer Service Essentials: Transform every interaction into a positive customer service experience.
- Customer Service Essentials for long-lasting results and tools for leaders to create sustainability and consistency of standards.
Learning Outcomes:
- Consistently creating positive first impressions.
- Guide and control every conversation.
- Skillfully handle difficult customer interactions.
- Convey positive voice tone and word choices.
See what our clients have to say:
Dublin Bus
VHI Swift care clinics
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Download our Customer Service Training PDF or contact us for more details
Our Process
This is a brief idea of how we learn about your needs in order to develop a course specific to your team, needs, and industry.
Understand your Needs
Design Course for you
Complete Course Activities
You are ready for Lift-off
We help you improve your Customer Service with practical and enjoyable courses.
Real, Practical Learning
Theory only goes so far. We employ real-world examples and exercises to ensure that the techniques we teach are used in practise, as to make sure they are ready to be used in daily activities.
Tailored to your Needs
We offer the right course for your team, recognising that every business is unique. Choose from leadership and culture guidance, front-line customer service training, or phone skills training to suit your scenarios
Research-backed
We make sure all of our theories and techniques are backed up by research and are continually learning from the best on how to improve – so you can too!
Fun & Engaging Workshops
To make sure all your team is engaged and take value from our courses – we make sure that every course is fun & engaging.