Maureen Sullivan Training
Specialists in High-Impact Customer Service & Communication Training
Maureen Sullivan Training specialises in delivering high-impact customer service workshops designed to enhance customer experience and team performance. With a focus on practical skills and real-world application, our training helps businesses build stronger customer relationships and drive long-term success.
WHO ARE WE
Everything You Want to Know
We offer transformative training workshops in presentation, negotiation, sales skills, and customer service for companies who want to get the best out of every member of staff. We work hard to understand your individual company training needs – because that’s really what matters.
With many years of combined experience we can deliver truly transformative training for instant impact.
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I’m Maureen – a trainer, lecturer, and passionate advocate for brilliant business communication. Over the past 20+ years, I’ve helped over 1,000 individuals across 400+ organisations elevate their customer service and leadership skills.
I oversee every aspect of our training – from initial consultation to course design and delivery – to ensure you get the best results for your team.
With training in coaching psychology, accreditation in Harrison Assessments and an insatiable curiosity appetite for neuroscience and team dynamics I bring vigour, rigour, and concrete actions to my sessions.
Maureen Sullivan
Owner
We train all the relevant aspects of great Customer Experience.
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Customer Experience
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Train the Trainer
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Complaint Handling
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Sales & Upselling
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Disability Awareness
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Managing Remote Teams
Our Expert Team.
See what makes us perfect for your project.
Owner & Head Trainer
Maureen Sullivan
For over two decades, I have been helping organisations & individuals to boost their Leadership Development & Customer Service skills. I have worked with over one thousand individuals in over 400 organisations across a range of industries. I provide learning and development solutions to help individuals, teams and leaders.
Whether you’re a manager finding your feet, a team finding its rhythm, or a leader looking to authentically engage, I can help you uncover the small shifts in behaviour and culture that can make a big impact on how you work together.
Facilitator, Trainer, Coach – Customer Experience
Tess Byrne
My approach to customer experience training starts with one very important, but sometimes forgotten, truth: Your front-line team is your brand.
Why? Because every word, every gesture, every moment of service shapes how your customers feel. And, one little gap in the chain of customer care can alter the entire experience, and undermine everyone’s hard work.
This truth is fundamental to how I understand your business and design my training. I don’t teach scripts. I build mindsets.
Facilitator, Trainer- Disability Awareness
Lynda McElherron
There are a myriad of meaningful ways to engage your customers, but do all those ways work for each person your people encounter? I firmly believe that inclusive, respectful, and excellent service should be the standard for everyone – every interaction, every time.
My in-depth insights into marketing and customer engagement are central to my work in disability awareness. I understand the importance of expanding the meaning of “customer-centered” to include not just the average customer profile, but everyone you encounter.
Who am i?
I’m Maureen, and I am a trainer, lecturer, and passionate advocate of brilliant business communication. I earned my BBS degree from Trinity College, a Certificate in Training and Education from NUI Maynooth, and a Diploma in Coaching and Mentoring. For over two decades, I have been helping organisations & individuals to boost their Leadership Development & Customer Service skills. I have worked with over one thousand individuals in over 400 organisations across a range of industries. I provide learning and development solutions to help individuals, teams and leaders.
How can I help your business?
I offer transformative training workshops in presentation, negotiation, sales skills, and customer service for companies who want to get the best out of every member of staff. I work hard to understand your individual company training needs- because that’s really what matters.
In fact, if I had to choose one lesson from all the years I spent in key marketing and sales management roles with some of Ireland’s leading businesses, it would be this: the secret to getting your message across is to listen. Listen first, listen deeply, and listen behind the words. This was true when I was developing brand identities and marketing campaigns for brands like Hennessy, Bushmills, TK and Volvic, it was true when I lectured for The Marketing Institute at Waterford Institute of Technology and at DIT, and it remains true now when I create bespoke trainings for organisations such as Fáilte Ireland, Bord Bia, and Sun Life.
When I’m in the room with your team, deep listening allows me to connect with their lived experience and offer fresh insights about the issues they face day-to-day. That careful listening allows me to read the room and to respond to anything a participant may throw into the ring. It’s what lets me bring around the most reluctant or cynical trainee with flexibility, engagement, and humour. When we work together, that gift for responsive listening allows me to truly hear, analyse and understand the specific needs of your organisation so that I can create an individualised programme that will bring about real change for your business.
