Who am i?
I’m Maureen, and I am a trainer, lecturer, and passionate advocate of brilliant business communication. I earned my BBS degree from Trinity College, a Certificate in Training and Education from NUI Maynooth, and a Diploma in Coaching and Mentoring. For over two decades, I have been helping organisations & individuals to boost their Leadership Development & Customer Service skills. I have worked with over one thousand individuals in over 400 organisations across a range of industries. I provide learning and development solutions to help individuals, teams and leaders.
How can I help your business?
I offer transformative training workshops in presentation, negotiation, sales skills, and customer service for companies who want to get the best out of every member of staff. I work hard to understand your individual company training needs- because that’s really what matters.
In fact, if I had to choose one lesson from all the years I spent in key marketing and sales management roles with some of Ireland’s leading businesses, it would be this: the secret to getting your message across is to listen. Listen first, listen deeply, and listen behind the words. This was true when I was developing brand identities and marketing campaigns for brands like Hennessy, Bushmills, TK and Volvic, it was true when I lectured for The Marketing Institute at Waterford Institute of Technology and at DIT, and it remains true now when I create bespoke trainings for organisations such as Fáilte Ireland, Bord Bia, and Sun Life.
When I’m in the room with your team, deep listening allows me to connect with their lived experience and offer fresh insights about the issues they face day-to-day. That careful listening allows me to read the room and to respond to anything a participant may throw into the ring. It’s what lets me bring around the most reluctant or cynical trainee with flexibility, engagement, and humour. When we work together, that gift for responsive listening allows me to truly hear, analyse and understand the specific needs of your organisation so that I can create an individualised programme that will bring about real change for your business.
