Customer Experience Core Essentials

  • 1/2 – 1 Day
  • Certification Given

Build a strong foundation for outstanding customer interactions. This course distils years of experience into a focused and practical training that equips frontline teams to consistently deliver excellent service.

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In a Nutshell

This workshop equips frontline staff with the essential skills to deliver consistently excellent service. It’s a fast-paced, practical session designed to boost confidence, improve customer interactions, and build long-term loyalty.

Our Core Essentials course is the result of years of Customer Experience Training, distilled into only the most important elements. This course provides a quick and practical approach to delivering exceptional service in any customer-facing role. Its perfect if you have a specific Customer Service issue you need addressed.

Key Topics & Modules

  • The key principles of great customer service
  • Effective communication and active listening
  • Managing customer complaints and difficult situations
  • Creating memorable, positive experiences
  • Building customer loyalty
    Service recovery techniques

Learning Outcomes

  • Understand the key behaviours that create a great customer experience
  • Gain practical tools to apply immediately in real-world interactions
  • Improve communication, listening and problem-solving skills
  • Learn to handle difficult moments calmly and with and confidence

Understanding your team

Every team has its own dynamics and challenges. We take the time to get to understand yours. So that our workshops are tailored to address your real issues.

We have been in your shoes

We are a team of industry experts.
We have been there and faced similar challenges to yours. When you meet us, you’ll know!

Support That Sticks

One training workshop is unlikely to solve all your problems. That’s why our commitment goes on after the workshop. We stay with you and offer you a full solution.

FAQ

Yes, workshops can often be customised to better suit your individual needs, especially for specific industries or problems you are facing. Please contact us to discuss your requirements.

Yes, absolutely. We are able to offer more shorter and more concise or longer and more indepth versions of this workshop if that is something that would help your team.

Yes, each member can get an ITOL Certification as part of completing the course.

An individual workshop is a stand-alone learning experience focused on a specific topic. It offers in-depth guidance and practical tools, allowing you to explore and develop new skills without committing to a full programme. However, you can also bundle individual workshops to create a full programme.

Yes, absolutely. We offer bundle options if you would like to combine two or more workshops. Bundling can provide a deeper learning experience as part of a customised programme.

Testimonials

See what others have to say

Fiona Bruce

“Maureen’s training programmes really stand out from the rest. We have worked with Maureen over a number of years and always find her professional, very tuned in and committed to getting our learning outcomes just right.”

Fiona Bruce

Head Customer Experience Executive
Dublin Bus

Jean Marten

“Maureen delivers training for our managers and the results continue to exceed our expectations. There is a strong focus on the power of good communications. Maureen is a skilled facilitator who l would strongly recommend any programme.”

Jean Marten

Applegreen

Jennifer Gregg

“Engaged Maureen to work with our teams in all our clinics as part of our cultural transformation. Since working together, there has been a noticeable improvement on patient service and a “buy in” across all departments. Highly Recommend!”

Jennifer Gregg

VHI Swift Care Clinics

Eamonn O'Neill

“As a new manager, I gained a huge amount from the course, the group and Maureen’s in-depth expertise. It was extremely valuable to have a person-centred trainer with such a hands-on approach.”

Eamonn O’Neill

Data Science Manager, Zazzle

Brendan Mundy

“This is the best course I have attended during my professional career, I would definitely recommend Maureen and this course.”

Brendan Mundy

Area Manager, SFPA

Kevin O'Sullivan

“I was looking for a course that would give me the skills to deliver training with confidence & got a lot more! Maureen was the living role model of how a good trainer can connect and make learning easy”

Kevin O’Sullivan

Accountant, Munster Joinery Group

Cathal Stone

“I just wish I had the chance to do this course years ago when I started managing a team. I am recommending that all our management team do this course”

Cathal Stone

New Product Development Manager, Staunton Foods

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