Customer Experience Core Essentials

  • 1/2 – 1 Day
  • Certification Given

Build a strong foundation for outstanding customer interactions. This course distils years of experience into a focused and practical training that equips frontline teams to consistently deliver excellent service.

In a Nutshell

This workshop equips frontline staff with the essential skills to deliver consistently excellent service. It’s a fast-paced, practical session designed to boost confidence, improve customer interactions, and build long-term loyalty.

Key Topics & Modules

  • The key principles of great customer service
  • Effective communication and active listening
  • Managing customer complaints and difficult situations
  • Creating memorable, positive experiences
  • Building customer loyalty
    Service recovery techniques

Learning Outcomes

  • Understand the key behaviours that create a great customer experience
  • Gain practical tools to apply immediately in real-world interactions
  • Improve communication, listening and problem-solving skills
  • Learn to handle difficult moments calmly and with and confidence

Understanding your team

Every team has its own dynamics and challenges. We take the time to get to understand yours. So that our workshops are tailored to address your real issues.

We have been in your shoes

We are a team of industry experts.
We have been there and faced similar challenges to yours. When you meet us, you’ll know!

Support That Sticks

One training workshop is unlikely to solve all your problems. That’s why our commitment goes on after the workshop. We stay with you and offer you a full solution.

FAQ

Yes, workshops can often be customised to better suit your individual needs, especially for specific industries or problems you are facing. Please contact us to discuss your requirements.

Yes, absolutely. We are able to offer more shorter and more concise or longer and more indepth versions of this workshop if that is something that would help your team.

Yes, each member can get an ITOL Certification as part of completing the course.

An individual workshop is a stand-alone learning experience focused on a specific topic. It offers in-depth guidance and practical tools, allowing you to explore and develop new skills without committing to a full programme. However, you can also bundle individual workshops to create a full programme.

Yes, absolutely. We offer bundle options if you would like to combine two or more workshops. Bundling can provide a deeper learning experience as part of a customised programme.

Testimonials

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