Customer Service in Healthcare

Create Patient Experiences That Build Trust Every Time

  • 1/2 – 1 Day
  • Certification Given

Inclusive, practical customer service training designed for healthcare environments. We help your team build confidence, reduce stress, and communicate with empathy so that every patient feels cared for and respected.

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Trusted by leading organisations:

Trusted by leading organisations:

Overview

In healthcare, every interaction matters. From a warm greeting at reception to clear communication under pressure, each moment shapes how patients feel about your organisation particularity in sensitive situations.

Our healthcare customer service training helps your team manage these moments with confidence, compassion, and professionalism in sensitive and high-pressure moments.

The Results You Can Expect

  • More confident staff who respond calmly and clearly
  • Patients who feel heard, respected, and safe
  • Fewer complaints and stronger patient trust
  • Managers equipped to set clear service standards and coach teams effectively

Noticeable improvement on patient service and a “buy in” across all departments.

“Engaged Maureen to work with our teams in all our clinics as part of our cultural transformation. Since working together, there has been a noticeable improvement on patient service and a “buy in” across all departments. Highly Recommend”
Jennifer Gregg
VHI Swift Care Clinics

Why Partner with Maureen Sullivan Training

  • Training designed specifically for healthcare environments
  • Practical skills that reduce stress in high-pressure situations
  • Empathy and accessibility at the heart of every patient interaction
  • Coaching tools for managers to sustain positive behaviours daily

Funding, Flexibility & JAM Card

You may be eligible for up to 80% funding towards this training through the Department of Social Protection’s Disability Equality and Inclusion Training Grant. This government support is designed to help organisations and employers make their workplaces more inclusive and accessible.

We’ll guide you through the entire process – from checking eligibility to submitting your application – so that your team can access this funding. It’s a great initiative and a great way to invest in inclusion and diversity training while keeping your training costs low.

We’re proud members of the JAM Card Initiative, promoting awareness and inclusion for guests with hidden disabilities.

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