Funding Support & How to Get it

Get 80% Funding for Inclusive Customer Service Training

Clear, practical training tailored to credit unions, grounded in real experience with credit union teams across Ireland.
Build confidence, consistency, and connection at every member interaction.

The Funding

You may be eligible for up to 80% funding towards your training through the Disability Equality & Inclusion Training Grant. This fantastic government-backed support is designed to help organisations and employers make their workplaces more inclusive and accessible by investing in training and capacity building for staff.

We can guide you through every step – from checking and confirming your eligibility to helping you with the forms – so that your can access this funding and you keep your training costs low while getting beneficial training for you and your customers.

Who Can Apply

  • Private sector employers, community, not-for-profit and voluntary organisations with a paid workforce (i.e., not public sector).
  • Employers and organisations which want to deliver training to promote the inclusion of people with disabilities in the workplace, or to provide a more accessible, inclusive service for customers and staff.
  • The training must address relevant topics (for example, awareness of disabilities, inclusive recruitment & management, inclusive customer service).

The Process

  • Choose the training programme you want (for example, inclusion & accessibility for staff, managers, or service teams).
  • We assist you to check whether you qualify for the grant and whether the training meets the requirements of the scheme.
  • Complete the application form (the scheme is part of the “Work & Access” supports).
  • Once the application is approved, the grant contributes a large portion of your training cost (80% or more), and you pay the balance.
  • We coordinate with you on scheduling, tailoring the training to your organisation’s needs, and ensuring all documentation is in place for the funding body.

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