Theatre & Visitor Attraction Customer Service Training

Experienced in delivering training for theatres, cultural venues, and visitor attractions across Ireland.

  • 1/2 – 1 Day
  • Certification Given

Inclusive customer service training tailored for theatres and visitor attractions. We help your team feel confident and welcoming – to every guest, every time.

BOOK FREE CONSULTATION FREE CX ASSESSMENT

Trusted by leading organisations:

Trusted by leading organisations:

Overview

Theatres and visitor attractions are built on experience from the first smile at the entrance to the goodbye at the door. Our customer service training helps your team deliver consistently, combining inclusive communication, emotional awareness, and practical guest-handling skills.

We focus on real-world challenges your staff face every day: assisting guests with access needs, handling busy moments with calm professionalism, and creating an atmosphere where everyone feels welcome and respected.

The Results You Can Expect

  • Confident, empowered staff who respond instead of freeze.
  • Fewer awkward or uncomfortable guest interactions.
  • Visitors who feel seen, respected, and included.
  • Improved reviews, return visits, and word-of-mouth reputation.
  • Recognition as a genuinely inclusive venue.

Incredibly easy to work with and delivered exactly what we needed!

The delivery was excellent and our team loved the engaging creative exercises. We notice the difference in our staff now, as they are more confident in handling difficult situations
The Inclusive Customer Service workshop gave our team practical techniques they actually use.

Highly recommend for any venue looking for effective accessibility training.”
Katie McGrath
Production Manager
Gate Theatre

What Your Teams Will Gain

  • Guest Interaction & First Impressions: how to create a warm, welcoming environment for all visitors.
  • Inclusive Communication & Disability Awareness: confidence in supporting guests with different communication needs.
  • Environmental Accessibility: signage, layout, and visual cues that make your venue more accessible.
  • Dealing with Difficult Situations: staying calm, resolving issues positively, and protecting your reputation.

Funding, Flexibility & JAM Card

You may be eligible for up to 80% funding towards this training through the Department of Social Protection’s Disability Equality and Inclusion Training Grant. This government support is designed to help organisations and employers make their workplaces more inclusive and accessible.

We’ll guide you through the entire process – from checking eligibility to submitting your application – so that your team can access this funding. It’s a great initiative and a great way to invest in inclusion and diversity training while keeping your training costs low.

We’re proud members of the JAM Card Initiative, promoting awareness and inclusion for guests with hidden disabilities.

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