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Important Soft Skills for Leaders and Managers
New Manager Development

Important Soft Skills for Leaders and Managers

ByMaureen October 31, 2023October 31, 2023

What Lessons I Wish I Had Known Before I Became a Manager. This article goes through helpful tips for new managers.

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Building Confidence for New Leaders
New Manager Development

Building Confidence for New Leaders

ByMaureen October 31, 2023October 31, 2023

What Lessons I Wish I Had Known Before I Became a Manager. This article goes through helpful tips for new managers.

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Women giving Leadership Training & Customer Satisfaction Course
New Manager Development

The 12 Most Common Challenges Faced by New Managers

ByMaureen October 13, 2023October 13, 2023

Your first management role or leadership role can be as challenging as it is exciting. As individuals are promoted to management roles, this journey often involves navigating a new set of hurdles and expectations. Here we discuss common challenges a New Manager may face and how to overcome them.

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Key Lessons for New Managers
New Manager Development

Key Lessons for New Managers

ByMaureen September 28, 2023October 8, 2023

What Lessons I Wish I Had Known Before I Became a Manager. This article goes through helpful tips for new managers.

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This image shows two people trying to communicate and shows the difficulty in learning effective communication.
New Manager Development

Unleashing Your Leadership Presence: The Art of Learning Effective Communication

ByMaureen September 28, 2023October 8, 2023

Learning Effective Communication is more about how you say things rather than what you say – this article shows you how to become a better communicator.

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  • About Us
  • Training
    • Training Programmes
      • Customer Experience Core Essentials
      • Leadership Development
      • Inclusive Service Essentials
      • Sales & Upselling
    • Individual Workshops
      • Communication Essentials
      • Complaint Handling
      • Difficult Conversations
      • Overcoming Objections
      • Unconscious Bias Awareness
      • Inclusive Interactions
      • De-escalation
      • Leading with Emotional Intelligence
    • The Full Solution
  • Pay Online
    • Training Deposit
    • Harrison Assessment + 1-Hour Personal Debrief
  • Blog
  • Contact