Experience Matters.
Insight Into Action.
We develop leaders and teams who create brilliant customer experiences through human connection.
No commitment, just advice.
Better Leadership.
Better Service.
Better Results.
Leadership SKILLS Training COURSES & Customer Service TRAINING
Maureen Sullivan Training specialises in developing your business with a range of courses such as Leadership Development Courses, Customer Service Training, Leadership Training for New Managers, and Women’s Leadership Courses.
How we can help you.
Let’s get started.
Build a strong foundation for outstanding customer interactions.
Our Core Essentials course is the result of years of Customer Experience Training, distilled into only the most important elements. This course provides a quick and practical approach to delivering exceptional service in any customer-facing role.Who is this course for?
- Frontline staff in retail, hospitality, and service industries
- New employees or teams who need a crash course in customer service best practices
What does this course entail?
- The key principles of great customer service
- Effective communication and active listening skills
- Managing customer complaints and handling difficult situations
- Creating memorable experiences that keep customers coming back
Empower managers to lead high-performing customer service teams.
Strong leadership is the backbone of excellent customer experiences. This course equips managers with the skills and strategies needed to develop customer-focused teams, handle escalations effectively, and create a service-driven culture.Who is this course for?
- Team leaders, supervisors, and managers in customer-facing roles
- Business owners who want to improve their leadership skills
- HR and training professionals responsible for customer service development
What does this course entail?
- Coaching and motivating teams for outstanding service
- Managing escalations and resolving customer complaints with confidence
- Building a customer-first culture within your organisation
- Measuring performance and continuously improving service standards
Deliver exceptional service to every customer, regardless of ability.
Great customer service means ensuring accessibility for all. This course provides the knowledge and practical tools to serve customers with disabilities effectively, helping businesses create a truly inclusive experience.Who is this course for?
- Frontline staff in customer service roles
- Businesses aiming to improve accessibility and inclusivity
- Managers and HR professionals responsible for training teams
What does this course entail?
- Understanding different disabilities and their impact on customer interactions
- Practical strategies for making service more accessible
- Effective communication techniques for assisting customers with different needs
- Legal requirements and best practices for inclusivity
Build confidence in closing sales and increasing customer value.
Our Sales & Upselling course is designed to equip frontline teams with the essential skills to identify sales opportunities and boost revenue — without the pushy tactics. It’s a focused, practical course built on years of real-world sales training experience.Who is this course for?
- Frontline staff in retail, hospitality, and customer service roles
- Teams looking to improve confidence in selling and upselling naturally
- New hires who need a solid introduction to sales skills
What does this course entail?
- Understanding customer needs and creating value
- Confidently recommending add-ons and upgrades
- Language and techniques that build trust and lead to sales
- Turning everyday conversations into increased revenue
Focused, practical sessions on key customer experience topics:
These short, targeted workshops are perfect for topping up skills, addressing specific challenges, or delivering focused training to fit your team- Communication Essentials
- Handling Complaints
- Difficult Conversations
- Overcoming Objections
- Unconscious Bias Awareness
- De-Escalation
- Inclusive Interactions (formerly Microaggressions at Work)
- Leading with Emotional Intelligence (EQ)
Our Services
we create programmes for you, based on your needs.
Training Programme
Mix and match from our workshops to create a programme based around your specific needs. This is a ‘point in time’ solution and typically occurs over 1-2 days.
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Full Solution
We create and design a complete solution for you. An ongoing solution with regular in-person training, documentation*, and a custom mobile application for your entire team and new hires for enhanced and continued learning.
Exceptional Experience.
We are leaders in Marketing, HR, Sales, and Management, united by one shared passion: bringing focus and awareness to your leaders and teams so you can all work smarter.
Maureen Sullivan
Head of Training
In my experience, most leaders and teams I meet really want to do better, but don’t understand what is getting in the way. Often just one small shift can create the right conditions for consistent results, clear communication and showing up with real confidence every day.
Tess Byrne
Facilitator, Trainer, Coach – Customer Experience
My approach to customer experience training starts with one very important, but sometimes forgotten, truth: Your front-line team is your brand. Why? Because every word, every gesture, every moment of service shapes how your customers feel. And, one little gap in the chain of customer care can alter the entire experience, and undermine everyone’s hard work.
Lynda McElherron
Facilitator, Trainer- Disability Awareness
There are a myriad of meaningful ways to engage your customers, but do all those ways work for each person your people encounter? I firmly believe that inclusive, respectful, and excellent service should be the standard for everyone – every interaction, every time.
See what others have to say
Fiona Bruce
Jean Marten
Jennifer Gregg
Eamonn O’Neill
Brendan Mundy
Kevin O’Sullivan
Cathal Stone
How can I help?
I’m Maureen and I lead Maureen Sullivan Training. I am a trainer, lecturer, and passionate advocate of brilliant business communication. I earned my BBS degree from Trinity College, a Certificate in Training and Education from NUI Maynooth, and a Diploma in Coaching and Mentoring.
For over two decades, I have been helping organisations & individuals to boost their Leadership Development & Customer Service skills. I have worked with over one thousand individuals in over 400 organisations across a range of industries. I provide learning and development solutions to help individuals, teams and leaders.
Build better teams & increase your customer satisfaction.
We recognise the real problems you face and design courses to help you solve problems and succeed. Having good leadership and serving your customers well is the foundation to a great company, we help you achieve that – using data-driven methods.
Popular Courses we Offer:
Tailored courses designed to fit your needs
Every company is different and has different strengths and weakness, our courses are designed with those in mind so that you can get the most our knowledge.
