Customer Service Training

Practical & research-backed courses tailored to your needs.

Customer Service is a vital part of every company today.

We have worked with over 100 companies and hundreds of individuals delivering effective Customer Service Training which has had a fantastic impact for all of our clients.

We’re proud to work with nationally loved brands.

We help you improve your Customer Service with practical and enjoyable courses.

Real, Practical Learning

Theory only goes so far. We employ real-world examples and exercises to ensure that the techniques we teach are used in practise, as to make sure they are ready to be used in daily activities.

Tailored to your Needs

We offer the right course for your team, recognising that every business is unique. Choose from leadership and culture guidance, front-line customer service training, or phone skills training to suit your scenarios


We make sure all of our theories and techniques are backed up by research and are continually learning from the best on how to improve – so you can too!

Fun & Engaging Workshops

To make sure all your team is engaged and take value from our courses – we make sure that every course is fun & engaging.

The aim of our Customer Service Training:

A programme tailored to your organisation’s unique needs based on the specific challenges which your front line staff experience in their role. We work with you to design scenarios and case studies based on your real life customer scenarios to replicate and practise effective Customer Service.

Who is this course for?

  • Front line staff who meet or talk to your customers/patients/clients everyday
  • Managers who are leading these teams
  • New recruits
  • Experienced front-line staff who need a refresher

If you wish to view look at our online Customer Service courses for individuals, click here.

Who is the course given by?

I’m Maureen and I lead Maureen Sullivan Training. I am a trainer, lecturer, and passionate advocate of brilliant business communication. I earned my BBS degree from Trinity College, a Certificate in Training and Education from NUI Maynooth, and a Diploma in Coaching and Mentoring.

For over two decades, I have been helping organisations & individuals to boost their Leadership Development & Customer Service skills. I have worked with over one thousand individuals in over 400 organisations across a range of industries. I provide learning and development solutions to help individuals, teams and leaders.

25+ years Experience
Proven Results & ROI

Our Process

This is a brief idea of how we learn about your needs in order to develop a course specific to your team, needs, and industry.

Understand your Needs

Design Course for you

Come to you for the Course

You are ready for Lift-off

Course Overview:

  • Customised, real-life examples for practical application.
  • Integrate techniques quickly and easily into daily routines for immediate customer impact.
  • Customer Service Essentials: Transform every interaction into a positive customer service experience.
  • Customer Service Essentials for long-lasting results and tools for leaders to create sustainability and consistency of standards.

Learning Outcomes:

  • Consistently creating positive first impressions.
  • Guide and control every conversation.
  • Skillfully handle difficult customer interactions.
  • Convey positive voice tone and word choices.

Want to know more?

Why not download our Course Guide:

We have created an overall Customer Service Course PDF which you can download to learn more.

See what our clients have to say:

“Maureen’s training programmes really stand out from the rest. We have worked with Maureen over a number of years and always find her professional, very tuned in and committed to getting our learning outcomes just right.”
Fiona Bruce
Head Customer Experience Executive, Dublin Bus
“Engaged Maureen to work with our teams in all our clinics as part of our cultural transformation. Since working together, there has been a noticeable improvement on patient service and a “buy in” across all departments. Highly Recommend!”
Jennifer Gregg
training and Development Manager, VHI Swift care clinics

Fill out the form below to see how we can help address your Customer Service problems.

Improve your Customer Service


Download our Customer Service Training PDF or contact for more details