Customer Service Training
Practical & research-backed courses tailored to your needs.
Customer service is a vital part of every company today, improve your customer service today with our research-backed Customer Service programme. We offer specific programmes for many industries and topics.
Elevate Your Customer Service with Tailored, Research-Backed Training:
Unlock the full potential of your team with expert-led customer service training programs. Exceptional customer service is the cornerstone of any successful business, and our courses are designed to meet your unique needs, ensuring your team delivers top-tier service consistently.
We offer three packages:
- The Core Essentials
- Customised Solutions Programme
- Enterprise Excellence Solution
Click on the different packages below to learn more:
How Does it Work?
In general, we find that teams generally need general Customer Service Training and another workshop specific to their needs, as such we offer modular and tailored programmes to address your individual needs.
Choose the programme that suits your needs:
1. The Core Essentials: For small teams who want a quick and easy solution. Generally 1/2 – 1 day long.
2. Customised Solutions Programme: For those who need a bit more customisation. We understand your needs and design a bespoke programme just for you. Generally longer than 1 day.
3. Enterprise Excellence Solution: An on-going and comprehensive solution for large organisations. It encompasses all aspects of customer service, from fundamental skills to advanced techniques, ensuring your team can deliver exceptional service on a large scale. Generally spans over a longer time, from weeks to months.
Click on the different packages below to get a better idea what suits you:
1. The Core Essentials
Overview: This is our basic package designed to equip your front-line teams with the professional skills to excel in customer interactions.
Ideal For: Front-line teams looking to develop professional customer service skills.
Length: 1/2 day – 1 day
Outcome: Equip your team with the tools to handle customer interactions efficiently, boosting customer satisfaction, and loyalty.
Includes:
- Communication
- Customer Journey Mapping
- Managing Expectations
- Handling Difficult Customers
- Setting Agreed Standards
2. Customised Solutions Programme
Overview: We design a programme of tailored content based on your organisation’s specific needs and issues you wish to address.
Ideal For: Organisations with different needs wishing to elevate their customer service standards.
Length: Depends on your needs.
Outcome: Solutions for specific scenarios, agreed standards, and coaching for managers to effectively lead their teams.
Includes:
- Customised content
- Flexible delivery modules
- Agreed standards
- Coaching for managers
- Certification options
3. Enterprise Excellence Solution
Overview: An on-going comprehensive training package that offers scalable programmes for professional skills, processes, and measurement.
Ideal For: Large organisations with multiple teams or diverse locations.
Length: Multiple 1/2 day – 1 day workshops over time.
Outcome: A consistent, agreed-upon, and measurable customer service process in all branches. Includes training for managers to coach their teams.
Includes:
- Extensive support and scalable soutions
- Fully customised solution
- Focus on process and measurement
- Training of managers manage process
We also offer additional specialised bite-size workshops to suit your needs:
Great for organisations looking to maximise revenue.
For companies who deal with a variety of customers.
For those who would benefit from from effectively resolving customer issues.
For those needing an inclusive and equitable environment for customers and staff.
Top courses for Retail
Length
Top courses for Healthcare
Length
Top courses for Hospitality
Length
Top courses for Customer Support Specialists
Length
Who is the course given by?
I’m Maureen and I lead Maureen Sullivan Training. I am a trainer, lecturer, and passionate advocate of brilliant business communication. I earned my BBS degree from Trinity College, a Certificate in Training and Education from NUI Maynooth, and a Diploma in Coaching and Mentoring.
For over two decades, I have been helping organisations & individuals to boost their Leadership Development & Customer Service skills. I have worked with over one thousand individuals in over 400 organisations across a range of industries. I provide learning and development solutions to help individuals, teams and leaders.
Programme
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Our main programme for Customer Service is this programme; our Customer Service Training programme.
However, we also provide modified versions of this programme specifically catered to certain industries:
Within our different programmes we offer 1/2 day or full day workshops based on several topics, such as:
- Customer Service Essentials
- Disability Awareness?
- Sales and Upselling?
We have many modules within our Workshops, typically a workshop will be made up of 6-8 different modules. However, if needed you can add any of the following modules to your desired programme to suit your organisations needs:
- Effective Communication
- Complaint Handling
- Disability Awareness?
- Personal Effectiveness?
- Inclusiveness
- Sales and Upselling
Improve your Customer Service
today.
Download our Customer Service Training PDF or contact us for more details
Our Process
This is a brief idea of how we learn about your needs in order to develop a course specific to your team, needs, and industry.
Understand your Needs
Design Course for you
Complete Course Activities
You are ready for Lift-off
We help you improve your Customer Service with practical and enjoyable courses.
Real, Practical Learning
Theory only goes so far. We employ real-world examples and exercises to ensure that the techniques we teach are used in practise, as to make sure they are ready to be used in daily activities.
Tailored to your Needs
We offer the right course for your team, recognising that every business is unique. Choose from leadership and culture guidance, front-line customer service training, or phone skills training to suit your scenarios
Research-backed
We make sure all of our theories and techniques are backed up by research and are continually learning from the best on how to improve – so you can too!
Fun & Engaging Workshops
To make sure all your team is engaged and take value from our courses – we make sure that every course is fun & engaging.
See what our clients have to say:
Dublin Bus
VHI Swift care clinics