Industry Specific Programme:

Customer Service for Healthcare

Enhance your Healthcare team's customer service skills.

Industry Specific Programme:

Customer Service for Healthcare

Enhance your Healthcare team's customer service skills.

We’re proud to work with nationally loved brands.

Programme Overview:

Within the healthcare industry, amazing customer service skills are essential for ensuring patient satisfaction, trust, and overall well-being. As patients are often dealing with stressful situations and staff are often the first point of contact for patients and their families – compassionate, empathetic, and effective communication essential. Our Customer Service for Healthcare programme is tailored to meet the unique needs of the healthcare industry. It is based on our general Customer Service Training programme with a particular focus on the healthcare industry and dealing with different types of patients in an effective and appropriate manner.

This course is made up of several Bite-Sized topics to help your retail team excel. Within the programme, you customise the programme by selecting the most appropriate Bite-Sized topics to create a programme tailored perfectly to your needs.

Who is this programme for?

This programme has been designed for all companies within the healthcare industry. This includes hospitals, doctor’s offices, dentists, nursing homes, and many more. 

Popular Bite-Sized Topics to Choose From:

  • Understanding patients needs
  • Effective communication techniques
  • Handling difficult patients
  • Understanding the different types of disabilities
  • Best practices for creating an inclusive environment for your patients
  • Communication strategies for interacting with individuals with disabilities
  • Understanding the importance of inclusiveness
  • Strategies for promoting inclusivity in the workplace
  • Overcoming unconscious bias

Other Bite-Sized Topics to Choose From:

Learning Outcomes:

Following this course, your team will have learned how to:

  • Consistently creating positive first impressions to your patients.
  • Guide and control every conversation.
  • Skillfully handle difficult patient interactions.
  • Convey positive voice tone and word choices.

Who is the course given by?

I’m Maureen and I lead Maureen Sullivan Training. I am a trainer, lecturer, and passionate advocate of brilliant business communication. I earned my BBS degree from Trinity College, a Certificate in Training and Education from NUI Maynooth, and a Diploma in Coaching and Mentoring.

For over two decades, I have been helping organisations & individuals to boost their Leadership Development & Customer Service skills. I have worked with over one thousand individuals in over 400 organisations across a range of industries. I provide learning and development solutions to help individuals, teams and leaders.

25+ years Experience
Proven Results & ROI

See what our clients have to say:

“Maureen’s training programmes really stand out from the rest. We have worked with Maureen over a number of years and always find her professional, very tuned in and committed to getting our learning outcomes just right.”
Fiona Bruce
Head Customer Experience Executive,
Dublin Bus
“Engaged Maureen to work with our teams in all our clinics as part of our cultural transformation. Since working together, there has been a noticeable improvement on patient service and a “buy in” across all departments. Highly Recommend!”
Jennifer Gregg
training and Development Manager,
VHI Swift care clinics

See what we have to say:

Improve your Team's Customer Service

Download our Customer Service Training PDF or contact us for more details

Our Process

This is a brief idea of how we learn about your needs in order to develop a course specific to your team, needs, and industry.

Understand your Needs

Design Course for you

Complete Course Activities

You are ready for Lift-off

We help you improve your Customer Service with practical and enjoyable courses.

Real, Practical Learning

Theory only goes so far. We employ real-world examples and exercises to ensure that the techniques we teach are used in practise, as to make sure they are ready to be used in daily activities.

Tailored to your Needs

We offer the right course for your team, recognising that every business is unique. Choose from leadership and culture guidance, front-line customer service training, or phone skills training to suit your scenarios


We make sure all of our theories and techniques are backed up by research and are continually learning from the best on how to improve – so you can too!

Fun & Engaging Workshops

To make sure all your team is engaged and take value from our courses – we make sure that every course is fun & engaging.

How can we help you: