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Building Confidence for New Leaders
New Manager Development

Building Confidence for New Leaders

ByMaureen October 31, 2023October 31, 2023

What Lessons I Wish I Had Known Before I Became a Manager. This article goes through helpful tips for new managers.

Read More Building Confidence for New LeadersContinue

This image is of a chart that shows the different components of Emotional Intelligence. They are discussed below.
Leadership Development

Emotional Intelligence of Effective Leaders

ByMaureen October 13, 2023October 13, 2023

Welcome to the realm of Emotional Intelligence (EQ), the driving force behind some of the world’s most influential leaders. At our Leadership Management Programmes, we’ve observed that those with higher EQ often outperform their peers, regardless of their IQ.

Read More Emotional Intelligence of Effective LeadersContinue

Women giving Leadership Training & Customer Satisfaction Course
New Manager Development

The 12 Most Common Challenges Faced by New Managers

ByMaureen October 13, 2023October 13, 2023

Your first management role or leadership role can be as challenging as it is exciting. As individuals are promoted to management roles, this journey often involves navigating a new set of hurdles and expectations. Here we discuss common challenges a New Manager may face and how to overcome them.

Read More The 12 Most Common Challenges Faced by New ManagersContinue

Key Lessons for New Managers
New Manager Development

Key Lessons for New Managers

ByMaureen September 28, 2023October 8, 2023

What Lessons I Wish I Had Known Before I Became a Manager. This article goes through helpful tips for new managers.

Read More Key Lessons for New ManagersContinue

This image shows two people trying to communicate and shows the difficulty in learning effective communication.
New Manager Development

Unleashing Your Leadership Presence: The Art of Learning Effective Communication

ByMaureen September 28, 2023October 8, 2023

Learning Effective Communication is more about how you say things rather than what you say – this article shows you how to become a better communicator.

Read More Unleashing Your Leadership Presence: The Art of Learning Effective CommunicationContinue

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  • Home
  • Training
    • Training Programmes
      • Customer Service Training
      • Inclusive Service Training
      • Leadership Development Training
      • Sales & Upselling Training
    • Individual Workshops
      • Communication Skills Training
      • Complaint Handling Training
      • Performance Management Training
      • Objection Handling Training
      • Unconscious Bias Training
      • De-Escalation Training
      • Emotional Intelligence Training
    • Talent Assessment
      • Harrison Assessment + 1-Hour Personal Debrief
  • About Us
  • Our Approach
  • Blog
  • Contact